The UK government’s new mental health plan aims to move the focus from crisis intervention to preventative care in England. Consumer trust in PMI sits at around 58.5%, while claims satisfaction has risen to 66.08%, according to the Spring 2026 Trust in PMI Index. L&G paid out an average of £2.7 million per day in retail protection claims and a total of £396 million in group protection claims. The NHS has reported that its overall waiting list has fallen to 7.11 million, while its target for the number of patients waiting 18 weeks has been met. Waddle says the relationship between adviser and client doesn't end when the policy goes on risk - it begins in earnest when a claim does. £923 million was spent on health insurance in Q2 2025 alone, while insurance now accounts for 42% of all financial complaints. LifeSearch has found that customers of banks or building societies tied to one single insurer are 3.5 times more likely to be alienated from buying a life...
Gary Warman will step up from chief risk officer into the CFO role following Michael Payne’s departure to Lloyds Banking Group. Group Risk Development (GRiD) has announced the addition of Acrisure UK Broking to its membership.
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