The Chartered Insurance Institute (CII) Group has appointed Ben Turner as executive director, member engagement, and Will Holt as executive director,...

Aviva has reported a shift in customer engagement with healthcare as use of its Digicare+ apps rose in 2025.

Canada Life has appointed Rose St Louis as its first chief customer officer and Sean Christian as its permanent chief operating...

iPipeline’s Feature Badging adds up to 12 visual badges to each provider quote.

Clare Dodd, general manager at Empathy, looks at how consumer expectations around bereavement support are shifting to value customer experience, especially among younger generations.

Zurich has found that 32% of working-age adults could have a mental health condition in less than five years’ time, which could exceed 5% of UK GDP in...

The FCA found that complaints relating to protection rose by 10.1% between the first and second half of 2025.

Vitality has revealed that despite worries around later life health conditions being high, confidence in being able to meet care costs remains low.

Healthcode claims that Q1 2026 was one of the busiest in its history, with over 50,000 PMI invoice volumes per day.

Aviva’s menopause support service for its PMI policyholders is being extended to individual and SME customers.