AXA Insurance UK has announced the appointment of Martin Milliner as chief claims transformation officer, a new role in CEO Jon Walker’s executive committee following the creation of the general insurance business AXA Insurance UK. Martin will start with the business on 13th April.
Most recently, Martin held the position of managing director of claims at Direct Line Group (DLG), where he led the Motability partnership, DLG Legal Services and DL Auto Services, and was responsible for the business’s 5,000 claims handlers.
Before DLG, Martin was Claims Director at LV=/Allianz Personal for 18 years.
"Martin brings many years of claims experience and expertise from his roles at Allianz and Direct Line Group. He is an important addition to the team, leading a transformation in our approach to claims that will deliver strong benefits for our customers and our financial performance," Jon Walker said.
Martin Milliner said: "It’s an exciting time to join AXA, and I am looking forward to building on the great culture that already exists. I am passionate about harnessing technology and technical capability to empower people to do things better and quicker than before for the benefit of our customers and partners. I can’t wait to get started and be part of a winning AXA team."
