95.6% of insurance customers feel fairly treated, but claims and renewals see the most negative feedback, Smart Money People’s Q3 2026 report has found.
Mike Allison, director of protection at Paradigm Protect, explains why and how firms should centre Consumer Duty in light of the FCA’s Pure Protection Market...
Just 41% of six-figure earners have income protection, despite over half reporting concerns about maintaining their lifestyle if circumstances changed.