Guardian has announced changes to its adviser portal, aiming to offer advisers clearer, real-time visibility of clients’ policies.
This is intended to give advisers the tools they need to proactively support their clients in managing their protection policies, both throughout the term of their policy and as their lives change.
The improvements mirror the updates Guardian announced last month to policyholders’ MyGuardian portal and are now available to all advisers registered to do business with Guardian on their adviser dashboard.
Advisers can now see live cover details, including the current cover amount and term. The dashboard also shows recent changes, inactive covers, covers in claim, and any children named under children’s critical illness protection.
Furthermore, where clients have used Guardian’s payout planner to nominate beneficiaries, advisers can now view the nominated individuals and the nominated beneficiaries. If a policy is written in trust, this is also displayed.
Following Guardian’s biggest cover upgrade yet in 2024 and the launch of the cover upgrade checker tool, advisers can now view the full list of conditions and upgrades that apply to each client directly in the adviser dashboard.
The updates build on existing portal functionality, including access to Guardian’s underwriting QI tool, policy documents and information on how to make a claim.
The enhancements are in addition to annual policyholder emails launched in 2024.
"Protection isn’t a one‑and‑done purchase; it needs to be reviewed regularly as clients’ lives and circumstances change," Rachael Welsh, head of commercial strategy at Guardian, said. "By enhancing both MyGuardian and the adviser portal, we’re making sure advisers and their clients have the key information they need at their fingertips.
"Our brand promise is 'Life. Made Better,' and that applies just as much to advisers as it does to customers. These improvements are one of the ways we’re delivering on that promise, helping advisers work more efficiently and supporting better, ongoing conversations about clients’ cover throughout the life of their policy."
Emma Thomson, PDG Chair, added: "Advisers play a vital role in helping clients understand the value of their protection cover, especially as their lives and priorities change. Our latest Protection Insights Report shows 41% of advisers see annual protection statements as essential, highlighting just how much they value tools to help them engage clients with the cover they have.
"Equally important is ongoing investment into portals like Guardian’s, which make it easier for advisers to service their clients and make adjustments to things like nominated beneficiaries, which helps customers and their loved ones when the time comes to claim.
"Enhancements like this ultimately help make sure clients are better protected and engaged, and that’s something the whole industry is behind."
