An increased understanding of customers’ vulnerability required under Consumer Duty regulations could help to resolve challenges for new and existing life policies, according to...

In a letter to life insurance firms sent today, the Financial Conduct Authority reminded businesses of the 'higher expectations' for customer care it expects when the new rules come...

After many months of anticipation, the Consumer Duty rules finally landed at the tail-end of July to much fanfare and some initial disquiet on behalf of advisory firms, particularly...