The FCA is proposing "significant reform" of the general insurance market to enhance competition, ensure consumers will receive fair value, and increase trust in the market.
The FCA says the "exceptional circumstances" of coronavirus may have materially reduced the value that customers are getting from their insurance products.
A new FCA report has stated that competition is still not working well in the motor and home insurance markets, finding that firms regularly engage in a range of practices to raise...
The FCA has warned the general insurance industry that it will "not hesitate to intervene with both firms and their senior managers" in cases where customers receive poor value.
The FCA closed its remaining investigations into four remaining firms, following a thematic review into the fair treatment of longstanding customers in the life insurance sector.
Just 60% of employees in financial services firms have suitable processes and technology in place to capture, record and consequently retrieve real-time business communications,...