Mike Allison, director of protection at Paradigm Protect, explains why and how firms should centre Consumer Duty in light of the FCA’s Pure Protection Market...
Naomi Jeffs, head of claims at Waddle Insurance, explains why a claim being accepted is only half the story for intermediaries, and how they can remain the central...
Zara Bray, mortgage & protection distribution director at Quilter Financial Planning, examines the outcomes of the FCA’s Pure Protection Market Study and...
Natalie Mayne, creative director at CIExpert (pictured), shares how reframing protection products could boost younger generations' awareness of and interest in...
Ben Allkins, head of mortgages & protection at Just Mortgages, looks at the trend of recruiting protection-only advisers and how this could transform the...
Clare Dodd, general manager at Empathy, looks at how consumer expectations around bereavement support are shifting to value customer experience, especially among younger generations.