Around three quarters of firms highlighted challenges with integrating, sourcing and connecting data as they look to demonstrate good customer outcomes under Consumer Duty, according...

The CII calls for practical training on AI for boards, risk functions and customer-facing professionals in insurance and personal finance.

The symposium will include in-person and virtual events designed to accelerate progress for disabled people "across every sector."

The Vulnerability Data Sharing Taskforce is focused on reducing repeat disclosures from vulnerable customers across the financial services distribution...

The new Board will aim to bring together senior practitioners to provide insights on emerging risks, market developments and professional priorities.

The guide examines how to manage data relating to customers in vulnerable circumstances in compliance with the FCA's Consumer Duty.

The new report by the CII looks at why non-financial misconduct persists and how it can be addressed.

The Chartered Insurance Institute (CII) Group has appointed Ben Turner as executive director, member engagement, and Will Holt as executive director,...

The CII’s latest report reveals core principles relating to Consumer Duty and vulnerability management.

Callum Beaton has begun his term as president of the Chartered Insurance Institute, taking over from Nicola Stacey.