95.6% of insurance customers feel fairly treated, but claims and renewals see the most negative feedback, Smart Money People’s Q3 2026 report has found.

Insurance sentiment fell to 3.02 out of 5 in Q2 2026, but home insurance was able to buck the downward trend, Smart Money People reports.

According to the latest research conducted by Smart Money People, 83.7% of brokers either agreed or strongly agreed that Broker Distribution Managers (BDMs) play a vital role in the...