95.6% of insurance customers feel fairly treated, but claims and renewals see the most negative feedback, Smart Money People’s Q3 2026 report has found.

Insurance sentiment fell to 3.02 out of 5 in Q2 2026, but home insurance was able to buck the downward trend, Smart Money People reports.

The new partnership with Try Financial aims to help clients in complex circumstances and remove friction from the customer...

The AI simulator, AVA, is designed for colleague development. 

Jacqueline Durbin, head of product at Iress, looks at how the protection market is moving away from defining itself by...

Guidewire’s findings on UK customers in its 2026 European Insurance Consumer Survey shows conditional trust of insurers using AI, as the FCA warns...

The digital-first service addresses rising dormancy, compliance expectations and operational cost pressures across the financial sector.

According to the latest research conducted by The Exeter, 62% of advisers report finding protection policies for customers with multiple or pre-existing medical conditions...

LifeSearch has appointed Sam Stafford in this newly created role of chief data officer, with hopes of corralling actionable data and effective insights to improve customer outcomes.