"We continue to develop our products and services in response to changing healthcare needs."
- Hoosh Mires - Freedom Health Insurance
Freedom Health Insurance has partnered with Scan.com to launch Freedom Diagnostics, aiming to simplify the route to private X-ray and ultrasound scans for eligible individual and group members, with clinical reporting and explanations of their results.
The service will be live from Thursday 1st October 2026, and can be accessed through Scan.com’s network of imaging centres across the UK.
Members with eligible Freedom Elite individual or group policies, Freedom Essentials individual policies, or Freedom Worldwide UK individual or group policies can be referred by Freedom Digital GP, Freedom Physiotherapy or their own GP.
Once Freedom Health Insurance has reviewed the referral and confirmed that the scan is covered, the member is registered with Scan.com and receives a booking link. They can then choose a suitable imaging centre and appointment.
X-rays are reported by a consultant radiologist and ultrasounds by a sonographer. A Scan.com clinician contacts the member to explain the findings and, where relevant, discuss possible next steps. The member also receives a copy of the report to discuss with their own GP.
Scans arranged through Scan.com are settled directly with the imaging centre. Members do not need to pay for the scan upfront and claim the cost back. Usual policy limits and excesses still apply.
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"We continue to develop our products and services in response to changing healthcare needs," Hoosh Mires, chief operating officer at Freedom Health Insurance, said. "When someone needs a diagnostic scan, having a straightforward route to an appointment, clarity about what their results mean, and support in understanding possible next steps can make the process easier to navigate.
"Freedom Diagnostics responds directly to that need. By working with Scan.com, we are providing an additional route to our existing outpatient diagnostic cover and connecting it more closely with the wider support available through Freedom 360. This reflects how we want Freedom 360 to continue evolving by introducing practical services that improve the experience of accessing private healthcare."
Dr Lizzie Tuckey, managing director at Scan.com, added: "Getting a scan quickly can make all the difference to a patient's care. Every day spent waiting is a day treatment is delayed. Our partnership with Freedom Health means their members can get a scan, a report, and clear next steps in days rather than weeks, so they can get on with getting better, sooner."
